Who should attend:
The course is aimed at learners throughout Kent, aged 18-24 and interested in a career in IT, digital, web design or social media and covers customer service, employability, IT and social media skills. Go Train’s IT, Digital & Social Media course is designed to help learners develop the skills they need to prepare for a career within the industry whilst achieving qualifications.
Suitable for all learners in receipt of benefits, including JSA, ESA, IS and Lone Parents. Learning is delivered over 3 weeks via a tutored course that is interactive and practical with role play exercises and through on line learning, supervised in centre.
Qualifications offered:
- City & Guilds Certificate in Customer Service Entry Level 3
- City and Guilds Certificate in Employability Skills Entry Level 3
- City and Guilds IT Certificate Entry Level 2 and 3
- Learndirect Social Media Marketing
Course Content:
- Tailored training for 18-24yr olds
- Effective communication with customers
- Customer service procedures, limits, rules, code of conduct, legislation and regulations
- Skills for on line job search, off line job search, job search techniques
- Universal Job Match – registering and using
- Creating tailored CVs and applications
- Interview techniques, networking, social media pros and cons
- Sustaining employment outcomes
- IT skills to find and succeed at work.
- Working with Twitter, Facebook, LinkedIn and YouTube
- Creating your strategic marketing and management plan
- Introduction to Geolocation and Location-Based Platforms
- Analysis and calculation: figuring your social ROI
Course Benefits:
- Nationally recognised qualifications that will help you gain entry into the IT, digital & social media sector
- Benefit from industry specific employability skills and support
- Develop a professional CV, fully tailored to a career in your chosen sector
- Gain increased knowledge and skills through taster sessions, workshops and sector based discussions
- Ongoing support to progress into an apprenticeship, a traineeship, a voluntary placement or paid position
- Go Train has links with a number of employers in the IT, digital & social media sector including:
O2
CEX
Learndirect